All questions related to your profile and managing it

• How can I change my password? 420
• I play in several clubs, can I have a single login? 266
• I have a single account across several clubs, how do I choose which club to display? 205
• A family member wants to become a member, can I add them? 162
• How do I book for a family member? 10
• I've lost my password. How can I recover it? 252
• How do I change my profile photo and information? 18
• I have several accounts: how do I merge them into a single login? 23
• How do I change the site language? 24
• How do I set my personal access code? 23
• My data: download, leave the club, delete my account 21
• How do I become a club member online? 16

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 146
• Why are some cells pink on the board? 379
• How can I make a booking 936
• How can I book with a guest? 255
• How can I edit a booking? 195
• How can I delete a booking? 292
• All courts are occupied. Can I join the waiting list? 82
• What payment methods are available to me for a booking? 119
• How to create an open booking 51
• How to join an open match 40
• Where can I find the court access code (door code)? 16
• How do I withdraw from an open match? 13
• How do I view my booking history? 12
• How do I see the weekly schedule? 10
• How do I find and book at another club? 20

How do I register for a camp or a school?

• Sign up for a tennis lesson 102

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 15
• How do I pay for a booking with my wallet? 8
• How do I split the payment with my partner? 9
• How do I use my restaurant vouchers? 18
• How do I view and pay my invoices? 13
• How do I download my certificates? 29
• How do I send money from my wallet to another member? 19

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 20
• How do I join my club's WhatsApp groups? 14
• How do I take part in the Défi-Plugin (challenge tournament)? 18

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 10
• How do I install the Plugin.ch mobile app? 10
• How do I choose the notifications I receive on my phone? 20
• Where can I find the messages sent by my club? 22

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 19
• The administration home page 20

• Manage access 54
• Manage membership cards 26
• Manage clubhouse 25
• Manage restaurant credit 27
• Manage email sending 19
• Manage invoicing 24
• Manage member groups 20
• Manage registrations 24
• Manage special days 17
• Manage offers 25
• Manage online payments 23
• Manage billing regions 16
• Manage the club manager 21
• Manage challenge tournaments 23
• Manage RFID validation 41
• Manage general settings 14
• Setting up the accounts (general ledger) 12
• Configure EBICS: connect Plugin.ch to your bank 13
• Gate access log 20
• Manage multiple buildings 21

• Create a new court 29
• Manage court groups 41
• Manage booking periods 40
• Manage court usage 36
• List, edit, or delete a court 20
• Manage sports 16
• Close courts 34

• Create a new season 30
• Edit or delete a season 25
• Open the winter season by copying last season 16
• Link a sport to a season 18

• Manage recurrence authorizations 20
• Manage restrictions 31
• Manage subscription type 37
• Create booking prices: per session or per season 11
• Check rates with the rate grid 21
• Manage non-member and pay-as-you-go deductions 20
• Booking without a subscription: the guest subscription 19

• Create an item 28
• Assign an item to a member 22
• Edit or delete an item 18
• Delete an item assigned to a member 30
• Import linked items from Excel 13

• Display the member list 37
• Create a new member 41
• View a member's detailed information 21
• Display a member's operational data 32
• Manage member subscriptions 25
• Import member data 16
• Print member cards 19
• Print and export the member list 17
• Charge an item to a member or a group 22
• Link a member to a group 15
• Edit and delete a member 21
• Search for a member 23
• Managing duplicates: merging two profiles 28
• Managing units to be deducted: personalised hours and non-members 20
• Manage Swiss Tennis licenses 17
• Topping up a member's wallet 18
• Find and reactivate a removed member 21
• Issue a certificate for a member 12
• Managing families 18
• Handling erasure requests (GDPR) 11

• Add a new sponsor 27
• Invoice sponsors 39
• Re-invoice sponsors 19

• Assign and remove a role 27
• Roles and access: create and edit a role 28

• Activating the Lessons module 30
• Creating lesson items 19
• Create, edit, and delete a lesson 20
• Manage lesson groups 22
• Manage lesson enrollments 27
• Prerequisite 33
• Invoice and reminder texts 21
• Teachers' schedule 14
• Grouped payments of registrations (basket) 22
• Change the rate of a registration 18
• Copy a lesson for the next season 22

• Complete management of equipment rental 24

• Find old invoice groups (archives) 29
• Invoice considerations and display 26
• Create invoices 30
• Send invoices by email 24
• Manage payment reminders 21
• Print invoices 19
• List and search invoices 22
• Edit and delete invoices 28
• Invoicing a membership fee or an item: what's the difference? 18
• Automatic reminders for e-mail invoices 24
• Keeping the accounts with the general ledger 16
• Manage family discounts 16
• Import accounts from Excel 20
• Carry an overpayment over to the next invoice 17
• How invoice dates are calculated 16

• List of bank payments 13
• Processing via bank files 17
• Process a manual payment 26

• Process installments 22

• Managing bookings in the schedule 58
• Configure and use open matches 31
• Manage the set times 12
• Create a promo code and use it 15
• Refund a fixed-hour session that was released and taken again 20
• Moving a booking and creating a recurrence in the schedule 23
• Creating and managing recurrences 18
• The weekly view and the all-sports view 22
• The cash journal and the history of a booking 27
• Manage cash register prices 24
• Offering items with a booking 16
• Deleted bookings and deletion records 18
• Replace a player on a fixed hour 20
• A fixed hour cannot be added: nothing is displayed 20

• Manage automatic emails 35
• Sending bulk emails 25
• Manage messages 25
• History of sent emails 16
• Writing an e-mail with the editor 21
• Birthday and inactive member e-mails 13

• Manage challenge tournaments 18

• Enable partner search 22

• The statistics dashboard 13
• Invoicing bookings from the statistics 24

• Access the program 35
• Booking by a member 42

• Creating and configuring a lesson 25
• Sign up for a tennis lesson 30
• Managing registrations (administrator) 29
• Managing groups and the schedule 21
• Tennis lesson invoicing 21
• Invoicing check and Youth and Sport export 21

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 17
• Adding and editing an employee 25
• Special cases: minor salary, young people, pensioners, LPP 17
• Running the monthly payroll 11
• Entering a compensated absence (army, maternity, illness, accident) 22
• The 13th salary and holidays for hourly employees 12
• Paying salaries and reconciling them with the bank 12
• Correcting an approved payslip 7
• Salary certificates and annual lists 10

You'll find all the questions about booking without an account

• How can I book if I don't have an account 862
• Where can I find available courts in my area? 129
• How can I edit/cancel my booking if I don't have an account? 151